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Solution Strategy and Design
Our Professional Services teams perform on-site reviews to assess how well your business processes and information systems are aligned with your performance objectives. We conduct detailed interviews that leverage our in-depth knowledge of your industry to identify critical opportunities. To help validate the areas for improvement, we then compare your Key Performance Indicators to industry benchmarks.
Implementation Assistance
Our consultants will work with you to design tailored solutions using standard components, and a proven, structured approach will be followed to rapidly implement the solution. We apply the optimal mix of people and process to complement your internal team, while emphasizing knowledge transfer throughout the implementation. By doing so, we minimize risk in the go-live phase, help you learn your new product and revised business processes, and position you to take complete ownership of the solution upon completion of the project.
Project Management
At SoftEngine, we believe strongly that project management is a key success factor for any implementation. Our goal is to help you accelerate your implementation to achieve your objectives while minimizing risk.
We take responsibility for the implementation each and every step of the way. Best practice procedures means that the implementation runs smoothly every time.
Because of our in-depth domain experience in the wholesale and distribution industries, we have a knowledge base of almost every issue that a consultant may encounter while implementing your application. This means a streamlined implementation, where we get everything right the first time. We are committed to adapting our approach based on what’s best for your specific environment.
System Performance
A full technical review and required assistance precedes your go-live phase, allowing your solution to be fully and safely tested in a simulated production environment.
Vigorous Staff Training
Each and every member of our implementation team under goes a vigorous certification process before they are sent to a customer site. The certification lasts a minimum of six months during which time the consultant performs at least four supervised installations. |
