 How to Avoid Costly Business Interruptions & System Downtime? For the past few years we have been answering emergency calls for help from our customers due to system downtime, corrupted data and lack of good backups.
We decided to do something about it; we expanded our technical support and we acquired world-class diagnostic tools. It is now your turn to get proactive and take preventive measures to avoid costly and sometimes disastrous emergencies. The answer is our Monitor & Alert Plan for your SAP Servers. We offer proactive monitoring for a flat fee per month instead of an hourly rate.
We do not want you to worry about your valuable SAP Business One data. You will also gain the peace of mind of knowing that your servers are being watched and that your backup has occurred.
As a courtesy to you, we will perform an analysis of your network and recommend a specific Monitor & Alert Plan tailored for your site. We are happy to be able to present this new Service you to, so that we may help you to concentrate on your business while we support your IT needs. Contact for any question about our Hardware/Network Services:
Moty Moshin at Softengine, Inc.
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Hardware- and Network Services Offer specifically designed to support our SAP Business One Customers We offer: • 24/7 Proactive Remote Server Monitoring
• 24/7 Proactive Remote Desktop Management
• 24/7 Proactive Remote Network Management Services included as listed below: • Performance, Availability & Predictive Failure Monitoring | | o Router/Switch monitoring
| o Exchange monitoring | | | o Server monitoring
| o Active Directory Monitoring | | | o Printer monitoring
| o MSSQL Monitoring | | | o Windows Event log monitoring | o Windows Services monitoring |
• Patch Management
• Windows Security Policies
• Servers and Desktops periodic maintenance
• Remote Control
• Proper Backup Management
• Detailed Daily/Weekly/Monthly Reports The Idea is: • Offer an all-around Service for our Customer’s IT Environment
• Optimize the dependencies between Hardware/Network and ERP (SAP Business One)
• Having a central Contact for all our Customer’s System requirements and issues Service and Support Maintenance-Plans – Hardware/Network Services Type | Short Description | Under Maintenance | | Monitor & Alert Setup Fee | | FREE | Contract |
| 12 months minimum Devises can be added at any time | Costs per Month | Backup Monitoring requires Backup-H/W and Symantec Backup Exec application | $40/PC
$150/Server $150/Router $150/Backup Device $150/Printer Minimum $500/Month | Hourly On-site
Rate | For Additional Projects
and Consulting or above the Service Agreement | $125/HR | Response Times |
| Within 1 Business Day. In emergency case within 2 hours | Free Support Calls – max. hours included/month | To work on any kind of Incidents outside the scope of the included Monitoring-Tasks | Up to 1 hour per Incident included. Maximum 3 Incidents per Month. |
Type | Short Description | Under Maintenance | Not under Maintenance | SAP Business One Daily SQL Server Backups | Setup and monitor SAP Business One SQL Server daily backup | 
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| Server Daily Backups | Setup and monitor Servers backup if the client has Symantec BackupExec Application and Backup Device in place. |
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| 24/7 Monitoring | Proactive tracking of availability and Stability for critical networking components (Servers/Routers/Firewalls/Switches…), and More |
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| Server Performance Watching | Inspect multiple watches in order to recognize and performance bottle necks. |
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| Executive Summary Monthly Report | Detailed Monthly report outlining all Devices monitored. |
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| Unlimited Remote Patch Management | Automated and scheduled rollout of Microsoft Updates (for Windows/Office/Exchange/MSSQL…) |
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| System Administration | Resetting passwords, assisting with basic shared folder creation and the associated permissions, creating and removing users from the user directory, adding a printer to an existing workstation, minor software updates, etc. |
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| System Maintenance | maintenance tasks will be performed utilizing the most expedient and unobtrusive method available, including automatic/remote, manual/remote following industry best practices (e.g. defrag drives periodically for performance, restart server Periodically to clear memory, empty temp directories, check integrity of drives, check integrity of SQL DB’s, shrink SQL DB’s…) |
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| Spyware protection | Provide protection and monitoring for spyware on server and desktops. |
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