SoftEngine's Newsletter - March 2005
Introduction

SoftEngine News is dedicated to keeping you up to date with the latest information regarding BuroWare’s extended ERP solution.

In this month’s news, you'll find resources and tips to help you take advantage of SoftEngine’s BuroWare ERP products and services. You'll find helpful studies, trends and tips on getting more out of your BuroWare business solution investment.
IPDFMailer

Save up to 50% over Traditional Mail

If you haven’t considered introducing PDFemail file technology as an alternative to faxing or traditional mail, now is the time. Companies are saving thousands of dollars each month sending out invoices, legal documents and a slew of reports and other documents electronically. Today in the age of the Internet, documents can be sent considerably more quickly, economical and accurately by email than by Fax or traditional mail.

Tradition Fax and Mail PDF Mailer Emails
Faxes are black and white and are often hard to read. While mailed color brochures are expensive to produce and send Color pictures, crisp, sharp, quick and cheap to send
Typically sent to one recipient Easily sent to multiple recipients
Telephone and mail charges Essentially free
Fax pages often get lost and out of order Pages kept in correct sequence
Time consuming; includes printing and physically faxing Simply ‘print to the PDFmailer’ instead of a printer enter the email address and send
Paper audit trail Electronic audit trail
Tamper proof Tamper proof

SoftEngine’s PDFMAILER software makes it possible to send Email from any application. Simply by using the "Print" command in any windows application, your Email client will start and you can send the printed output as a PDF file attachment via the Internet to your recipient's Email address. PDF documents are tamper proof and cannot be changed or altered by the recipient without your permission.

Download a free copy today to experience the benefits of this technology for yourself  http://www.oneclickusa.com/products.html or call us at (818) 888-8003 for more information.
In this Issue:
Point of Sale

Fully Integrated with BuroWare

Does your business have a will-call desk that accepts payments? Does your warehouse have an outlet store? The Point of Sale (POS) module in BuroWare offers you the cash register functions you need.

The POS lets you run multiple cash registers as an integrated part of your ERP system. Connected cash registers give you complete and accurate numbers for sales statistics, item profitability and supply/demand throughout your entire business operation. Sales can be recorded to a cash-and-carry account, or assigned to new/existing customers in your BuroWare system.

Customer Service with BuroWare CRM

Great companies talk about it; excellent companies do it

If I asked you to name your company’s most valuable asset you would probably answer your customers. The need to be customer-focused is no longer questioned. In fact most companies realize that superior management of customer relationships is the most important competitive advantage their company can develop.

To become customer-focused, companies must stop automating disparate systems for sales, marketing, customer service, and quality assurance. SoftEngine’s BuroWare helps solve this dilemma by introducing an enterprise-wide customer management system. This means that every person in your organization that deals with a customer has the information they need to sell and to serve. BuroWare’s customer focused business systems provide total customer management.

BuroWare CRM:
• Lets you know and understand your customers preferences
• Allows your salespeople to deliver superior customer service
• Gives each employee the information they need to contribute to increased sales and improved customer service
• Allows your employees to make fast fact-based decisions
• Allows customer feedback to be incorporated into future product improvements

BuroWare is a single application which manages every interaction between a company and its customers. With instant access to all customer information and complete customer awareness, employees maximize both sales effectiveness and service responsiveness.
Inventory Management
A better way to purchase labor hours
Periodic physical inventories are essential to maintain accurate customer service
Everyone in your organization must realize that the primary purpose of a physical inventory is not to please your accountant or the tax authorities. It is to verify that the on-hand quantity of each item in your computer reflects what is actually on the shelf. Customer service personnel need to be able to trust the accuracy of the stock quantities in BuroWare.

Some activities to do prior to the count include:

1. Clean up your warehouse. Clean, straighten and organize all areas.
2. Count surplus areas and slow moving products before the scheduled physical inventory
3. Run inventory reports in BuroWare that can be used as a checklists
4. Brief the teams so that the count is performed consistently
5. Assign teams to perform the physical audit count
6. Automate the count using scanners
7. Have team leaders assigned to entering the counts and adjustments into BuroWare
8. Review the process so that you can make improvements next time you run an audit
Discounted Block Hours

A better way to purchase labor hours
SoftEngine offers a more economical way to purchase labor hours through its ‘Discounted Hours Program’. By taking advantage of this program, technical support and product customization hours may be purchased in blocks at a deeply discounted rate. Normally $150 per hour, the greater the number of hours purchased the greater the discount.

Discount Package Hourly Rate Total Cost
10 hours $135.00 $1,350
20 hours $125.00 $2,500
50 hours $115.00 $5,750

If you are interested in further information regarding this program, please contact the SoftEngine Sales Department at (818) 704-7000.
BuroWare Tips and Tricks

Effective tips from the BuroWare masters

  1. BuroWARE can support multiple companies in just one system
  2. The system may be set to alerts the end user when a customer reaches his credit limit
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These materials have been prepared for educational and information purposes only. They are not legal advice or legal opinions on any specific matters. Transmission of the information is not intended to create, and receipt does not constitute, a lawyer-client relationship between SoftEngine, the author(s) and you.